Customer Service Administrator (App-Based Support)

Join Orderkuota as a Customer Service Administrator and become the voice of our brand! In this dynamic role, you will provide exceptional support to our customers through our official messaging app, ensuring their concerns are resolved efficiently and professionally. Based in Mojokerto, Jawa Timur, you will play a crucial role in maintaining our customers' satisfaction and loyalty.

As a Customer Service Administrator, you will be the first point of contact for our customers, handling inquiries, complaints, and feedback. You will need to be proficient in using our in-house support system and other relevant tools to provide timely and accurate responses. This role offers a unique opportunity to grow within a fast-paced, innovative company that values customer service and continuous learning.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through our official messaging app, resolving customer concerns promptly and professionally.
• Handle incoming customer inquiries, complaints, and feedback, ensuring a high level of customer satisfaction.
• Use our in-house support system and other relevant tools to track and manage customer issues efficiently.
• Collaborate with other departments to ensure seamless resolution of customer problems.
• Monitor customer satisfaction metrics and provide regular reports to the management team.
• Maintain a high level of confidentiality and adhere to our company's policies and procedures.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a similar role within the telecommunications or tech industry.
• Proven ability to handle high volumes of customer inquiries and complaints with a focus on resolution.
• Strong communication skills, both written and verbal, with the ability to de-escalate difficult situations.
• Proficiency in using our in-house support system and other relevant customer service tools.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Familiarity with Indonesian language and culture.
• Bachelor's degree in Business Administration, Communication, or a related field.

🛠️ Keahlian

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