Shift Lead - Help Desk Operations

HCLTech · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 38000 - 43000
HCLTech is seeking a dedicated and experienced Shift Lead to oversee the Help Desk Operations in our Canggu office. This role is crucial in ensuring smooth operations and excellent customer service. The ideal candidate will have a strong background in IT support and a proven track record in leading teams. Join us in providing top-notch service to our clients and contributing to our company's success.

📋 Tanggung Jawab Pekerjaan

Lead and supervise the Help Desk team to ensure efficient and effective operations.,Provide technical support and troubleshooting for client issues.,Monitor and maintain the Help Desk system to ensure optimal performance.,Develop and implement best practices for customer service and technical support.,Conduct regular team meetings and performance reviews.,Ensure compliance with company policies and procedures.,Handle escalated issues and provide solutions to senior management.,Train and mentor new team members to ensure they meet performance standards.

🎓 Kualifikasi & Syarat

Bachelor's degree in Information Technology, Computer Science, or a related field.,Minimum of 3 years of experience in IT support or Help Desk operations.,Proven experience in leading and managing a team.,Strong knowledge of IT infrastructure and systems.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Certifications in IT support or related fields are a plus.,Familiarity with customer service best practices and tools.

🛠️ Keahlian

Technical support and troubleshootingTeam leadership and managementIT infrastructure knowledgeCustomer service best practicesTime management and prioritizationProblem-solving and analytical skillsCommunication and interpersonal skillsTraining and mentoring
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